six sigma overview
the six sigma process starts
with strategic and annual business goals and targets. to
accomplish those goals, the right projects must be selected. then
the correct people must be trained to work on those projects.
improvement plans must be developed and implemented by the teams.
operations must be managed to achieve excellence. finally the
gains must be sustained. if all of this can be accomplished then
the output of the process will be achieving the set goals and
targets.
estimated material review
time - 45 minutes
implementation and
deployment
the successful deployment of
six sigma is not a short-term process. it has taken many companies
years of top management commitment and focused effort to embed six
sigma into the company.
estimated material review
time - 15 minutes
legacy quality improvement
processes
most companies effect process
improvement at some level. however, progress is often at an
evolutionary rate. this sections provides some over information on
kaizen, pdca, and 8d.
estimated material review
time - 30 minutes
what makes a good six sigma
project
a flow of good projects is the
lifeblood of a six sigma program. without this a six sigma program
will soon fail. any six sigma project must address three factors:
improved customer satisfaction, improved bottom line, and directly
support the companies strategic critical success factors.
estimated material review
time - 45 minutes
six sigma teams
teams are established to
accomplish something within a timeframe. energizing and focusing
the creativity of all employees on accomplishing the most
important issue the company needs to do is the strength of six
sigma. this section explains the roles and responsibilities of a
six sigma team.
estimated material review
time - 45 minutes
cost of quality
quality costs are those costs
associated with making, finding, repairing, avoiding or preventing
the occurrence of defects. quality costs are a measure of the
costs specifically associated with the achievement or
non-achievement of product or service quality - including all
product or service requirements established by the company and its
contracts with the customers and the society.
estimated material review
time - 30 minutes
project management
today's projects are more
complex than the great pyramids, place more stringent demands on
time and cost, and require sophisticated techniques to plan
systematically. not planning your project is making a mistake on
purpose. to fail to plan is to plan to fail.
estimated material review
time - 30 minutes
define
project charter
the project charter is the
foundation, the starting point for the six sigma team. it is the
project sponsor's concise statement of the problem to be solved,
the objectives that are to be attained, and gives the team the
basic information they need to get off to a strong start.
estimated material review
time - 30 minutes
quality audits
the main objective of this
audit is to establish the "current state" performance and costs of
the processes. this will then serve as the baseline for
improvements and trends to be monitored
estimated material review
time - 15 minutes
benchmarking
benchmarking is the process of
comparing the current project, methods, or processes with the best
practices of other organizations to quickly identify improvement
opportunities. often it serves as a "reality check" for the six
sigma team when they see that the processes of others are
performing at levels that they initially may have considered
"impossible" to achieve.
estimated material review
time - 15 minutes
process mapping
sometimes referred to as
process flow diagramming, process mapping is used to document the
movement of products or services through the organization's
manufacturing or support process. special attention should be
taken to document redundant activities, for example, the number of
manager approvals that are needed before a decision can be
implemented.
estimated material review
time - 30 minutes
value stream mapping
value stream mapping is a tool
that helps you see and understand the flow of material, process
steps and information as a product or service makes its way
through the value stream. a current state map is drawn by
following a product or service's path from the customer to the
supplier. this then serves as a baseline from which lean "future
state" maps can be developed.
estimated material review
time - 30 minutes
lean concepts
a lean operating system
provides for a systematic approach that empowers people to plan
how and when they will implement improvements. a lean system
establishes a process so that work units and/or information can
flow at a pace required by the customer.
estimated material review
time - 90 minutes
voice of the customer /
voice of the business
senior leaders must constantly
manage the balance of satisfying customer needs while meeting the
shareholder / stakeholder needs of constantly increasing the value
of the organization. by having both of these needs clearly
identified and defined, the six sigma team can optimize the use of
the six sigma process to maximize the benefits to the customers
and shareholders / stakeholders.
estimated material review
time - 45 minutes
measure
descriptive statistics
what gets measured gets
managed! when the problem is quantified and measured
mathematically, you can use the powerful six sigma statistical
tools to give managers insights into problems that cannot be seen
using any other process. it is the power of statistics that enable
managers to make bolder, more informed decisions that accelerate
the rate of positive improvement in their organizations.
estimated material review
time - 15 minutes
measurement systems analysis
the old saying "garbage in,
garbage out" is very true. if the measuring system itself produces
a significant amount of variability into the data, any decisions
made based on that data carries a high risk of being a bad
decision. measurement systems analysis assesses the quality of a
measurement system to ensure that the measurement system being
used is appropriate for the application.
estimated material review
time - 60 minutes
data collection
collecting data provides the
information needed to solve problems. sampling or sample sizes are
determined by the acceptable risk that an organization can endure.
the lower the acceptable risk the larger the sample sizes required
to mitigate that risk.
estimated material review time
- 30 minutes
quality tools
quality tools to represent
various types of data graphically, making it easier to draw
conclusions about the data.
estimated material review
time - 90 minutes
probability
when a manager makes a
decision, they want a high probability that they will get the
benefits the six sigma team have predicted, at the cost the team
has estimated and understand the risks of making that decision.
estimated material review
time - 30 minutes
process capability
for a process to be predictable
it must first be stable. that is it must consistently produce its
output with its range of "natural" variability. after a process is
stable, then the six sigma team can assess its capability. that is
its ability to consistently perform within its customer's needs /
expectations.
estimated material review
time - 30 minutes
analyze
hypothesis testing
testing hypotheses using
statistical methods is similar to making an educated guess based
on the probabilities associated with being correct. due to
sampling variation, an organization can never know with complete
certainty whether a decision is right or wrong.
estimated material review
time - 30 minutes
probability distributions
there are several types of
probability distributions. this section extends the teachings of
hypothesis testing to some of the more common probability
distributions.
estimated material review
time - 45 minutes
analysis of variance
anova, or analysis of variance,
compares multiple settings or outputs to determine if there is any
statistical significance in the variation of each setting's
output. it is an extremely powerful tool that can identify the
true "root cause" of a problem. once the true root cause has been
identified, the six sigma team can focus its creativity and
resources to eliminate the problem and fail proof the process. it
can also be used to find the optimum settings of key process
parameters that will maximize the throughput of the process.
estimated material review
time - 30 minutes
correlation and regression
correlation can be best
described as one factor that directly affects another. this affect
can either be positive or negative. regression is the determining
of a statistical relationship between various factors.
estimated material review
time - 30 minutes
improve
taguchi loss function
this advanced concept
illustrates that the farther a process operates from the "target"
or "optimum value" the costs of the process increases at an ever
increasing rate. using this concept to identify critical
parameters and set tolerance levels enables managers to more
accurately predict the degree of satisfaction their customers will
have with their product or service.
estimated material review
time - 30 minutes
design of experiments doe
investigates a list of
potential factors whose variation might impact the process output.
this powerful tool gives managers insight into how several factors
interact with each other. it may well be that the right
combination of these factors would create a synergy that would
produce a greater output than otherwise possible.
estimated material review
time - 45 minutes
robustness tools
robustness is assuring that a
design's function is not affected by factors that are
uncontrollable, or too expensive to control. these factors are but
not limited to: environment, unusual customer usage, interfaces
between systems, variation of the product / process, or
degradation over time.
estimated material review
time - 60 minutes
quality function deployment
quality function deployment is
a matrix method that is used to translate customer wants and
desires into written requirements. it allows employees to
graphically see the impact of how they perform their individual
jobs has on the organization's customers.
estimated material review
time - 30 minutes
failure mode and effects
analysis
fmea is an analytical technique
used primarily by a design or process engineers/teams as a means
to ensure that, to the extent possible, potential failure modes
and their associated causes/mechanisms have been considered and
addressed. it is a key tool to identify potential sources of
failures and other waste and prevent them from ever happening.
estimated material review
time - 30 minutes
decision making
a typical decision making
process would be a pugh matrix where new options are compared
against the current baseline when measured against program
must-haves and wants. it allow the six sigma team to evaluate a
broad range of options and select the options that create the most
value for the organization.
estimated material review
time - 15 minutes
error / mistake proofing
other than eliminating the
opportunity for errors, mistake proofing is relatively inexpensive
to install and engages the operator in a contributing way. there
are many examples in consumer products: on cars, warning keys left
in ignition; sim cards with a corner to correct placement; on file
cabinets, interlocks that prevent more than one drawer open at a
time.
estimated material review
time - 45 minutes
control
control planning
control plans are developed to
inspect products or characteristics for features that have some
probability of being incorrect. there is no reason to have a
control plan if all critical and significant characteristics are
mistake-proofed.
estimated material review
time - 30 minutes
work instructions
work instructions are the
extension of any item from a control plan or special control and
identify the "best practice" on how to perform a function. they
should be detailed enough to allow the operator, or user of the
instruction, to follow it and complete the task with a very low
probability of making an error. it must be as visual as possible
and preferably on one sheet of paper.
estimated material review
time - 15 minutes
statistical process control
a powerful, simple tool that
makes a distinction between common and special causes of variation
and helps to determine whether a process is running within
established control limits.
estimated material review
time - 30 minutes
only £299.00
for 180-day license

related courses
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lean, six sigma, 6 sigma, kaizen,
kaizan, mapping, msa, fmea, fmeca, yellow, green black, belt, dmaic,
design, |
iqms, midlands, uk, birmingham,
solihull |
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